Information We Collect From You
When you register or use the 27b platform, we collect certain categories of information to ensure our services run smoothly and securely. The information collected includes the following:
Your full name, email address, phone number, date of birth, and password provided during account registration.
Device type, operating system, web browser, IP address, and other technical data automatically transmitted when you access the platform.
Transaction details in Malaysian Ringgit (MYR), payment methods used, and deposit or withdrawal history. Full account numbers are not stored on our servers.
In-platform activity records, including games played, session duration, pages visited, and interactions with platform features.
Why We Need This Information
Information collected by 27b is used solely for legitimate purposes directly related to platform operations. We do not sell or rent your personal data to any third party for marketing purposes.
The primary purposes for which we use your data are as follows:
- Processing account registration and verifying user identity in accordance with compliance requirements
- Securely process deposits, withdrawals, and financial transactions in MYR
- Providing effective and accurate customer support
- Detect and prevent fraud, suspicious activity, or platform abuse
- Sending important notifications related to your account, security, or policy changes
- Improve user experience and platform performance based on aggregated usage analytics
- Purpose Limitation: Data is only used for the purposes stated at the time of collection
- Data Minimisation: We only collect information that is strictly necessary
- Limited Retention: Data is not retained longer than necessary
- Accuracy: We take steps to ensure that data held is accurate and up to date
- Security: Appropriate technical and organisational measures are in place to protect data
Cookies, Tracking & How to Manage Them
The 27b platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform for technical improvement purposes.
- Preference Cookies: Saves user preferences such as language and display settings for convenience in future sessions.
You can control or disable cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality. We do not use third-party cookies for advertising.
Data Retention, Security & Limited Sharing
Security & Data Storage
All user data is stored on servers protected with industry-grade SSL encryption. Access to personal data is restricted to staff who genuinely require it to carry out their duties.
27b retains your personal data for as long as your account remains active or as needed to provide our services. Following account closure, data is held for the minimum period required by applicable laws and regulations before being securely deleted.
Sharing Information with Third Parties
27b does not sell, rent, or share users' personal information with third parties for marketing purposes. However, in certain circumstances, data may be shared with:
- Licensed payment processors that facilitate MYR transactions
- Technology service providers that support platform operations
- Regulatory authorities or law enforcement when required under Malaysian law
Your Rights as a 27b User
As a 27b platform user, you have several important rights regarding your personal data. We are committed to making it easy for you to exercise those rights.
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or incomplete, you can request a correction through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to legal compliance requirements that mandate the retention of certain records.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
You may object to the processing of your personal data for marketing communications purposes.
Submit a written request to [email protected]. We will process your request within 30 business days.
Questions About Your Data Privacy?
If you have any questions about how 27b handles your personal information, or wish to exercise any of your privacy rights, please get in touch.
Support email: [email protected] — or check FAQ us for a prompt response.